RETURN AND SHIPPING POLICY
RETURNS/ EXCHANGES OF ITEMS
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible. Feel free to send us a detailed description using the CONTACT page to notify us of the mix up WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
All wrong orders we send out will be corrected or fully refunded.
International shipments are available.
I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?
@GregoryAlanArt (brand) is our only verified page on Instagram. If any page other than @GregoryAlanArt is tagging you saying you've won a giveaway it is a scam. We do NOT do cash giveaways! Any page posing as GregoryAlanArt asking for any personal information including cash app or bank account info through DM is a scam. Please do NOT respond.
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus and social distancing practices orders may take up to 5 weeks to process and ship. Once your order package label is printed you will be notified via email with your tracking number. This does NOT mean your order has shipped. Once your order label is printed, please allow up to 48 hours for your tracking information to update. After that, please allow 7-10 business days for domestic shipments.
Orders placed on the weekend and holidays are processed on the next business day.
MY ORDER SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?
The courier is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting the company delivering your package which you will see in your tracking information.
SHIPPING ADDRESS ISSUES
Gregory Alan Art, LLC, WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your order is returned to our facility by the courier due to any address discrepancies you will not be refunded.ARE MY GREGORY ALAN ART SHIRT MEN'S OR WOMEN'S SIZING?
Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.